Domestic Espresso machine: Service - approx 1.5 - 2 hours

$75 diagnostic/booking fee paid upfront.  For this fee we will check over the machine and a quote will be provided for the work that is required (the $75 will be put towards the total cost of the quote if you choose to go ahead) after diagnosis - prior to any work taking place. Labour is $100 per hour, and parts are charged according to what is needed.

We can organise an in-house service but higher costs are incurred.

We recommend having a comprehensive service done every 12 - 18 months (depending on usage) to keep your expensive prosumer machine running smoothly and ensure it makes exceptional coffee for a long time. We offer a 7 - 14 day turnaround - You drop your machine in Wendouree at the roastery & and pick it up when complete. 

We service all E61 group head machines, as well as Gaggia, Rancilio, Bezerra, Nuova Simmonelli etc get in touch if you have a query.

We, unfortunately, cant service fully automatic machines, nor breville/sunbeam/jura/Delonghi etc. We recommend contacting the head office of those brands to find a service agent in the area.

Our comprehensive includes -

• visual inspection of externals- including gauges & globes. Note and report any items of concern
• visual inspection of boiler 

• (a fail would require additional work to replace/repair)
• visual inspection of main pipework for corrosion or evidence of scale or corrosion (a fail would require additional work to replace/repair)
• visual inspection of element for seal at boiler and water leakage at terminals (a fail would require additional work to replace/repair)
• visual inspection of mushroom/ mushroom cavity/group valves for scaling. Brush and flush as required
• further inspection for descale if required (Descale is not included in service and is an additional cost per hour)
• inspect and clean autofill probe
• inspect and replace anti-vac o-ring. Replace entire valve if required
• lubricate/check microswitch engagement
• remove, clean and reinstall the dispersion disk. Replace if required
• supply of service kit of all typical consumables for group, mushroom and steam/hot water valves. Measure group valves against new and either shim or replace as required. Reprofile or replace leva cam if required
• steam clean of machine externals
• Test for operating pressure and normal pump ramp. Adjust if required
• bench test min 2 hours. Monitor upper boiler pressure and adjust/replace pressurestat/PID if required
• verify correct operation of all machine functions
• minor repairs as required. Any extra parts for your service are at additional cost and labour charges