Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. For local Ballarat deliveries, you will receive an email on the day your order is out for delivery.
Frequently Asked Questions
Find Answers To All Your Questions
Delivery
Wholesale
Training/Servicing
Location - Buy Direct - Visit
Subscriptions
Roast/Grind/Brew
How do I track my order?
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.
Do you ship outside Australia?
At this stage, we ship within Australia only. We do not currently offer international shipping.
How long does delivery take?
Delivery times vary depending on location. Orders are typically delivered within a few business days after roasting if you choose express post, or 4-5 days if you choose standard or 1c shipping, with regional deliveries taking slightly longer. Home deliveries are done on Thursdays in Ballarat & surrounds.
How can I serve Karon Farm Coffee at my café or business?
If you are interested in serving Karon Farm Coffee, please visit our Wholesale page to learn more about our wholesale offering and how we work with cafés and hospitality venues.
👉 https://karonfarmcoffee.com.au/pages/wholesale-coffee-australia
Do you offer contract roasting or private label coffee?
Yes. We offer contract roasting and custom blends for businesses. Please contact us to discuss your requirements.
Do you offer barista training?
Yes. We run Barista Basics training sessions at our Ballarat roastery.
👉 https://karonfarmcoffee.com.au/products/barista-basics-training-ballarat
Do you service coffee machines?
Yes. We service all commercial coffee machines, most prosumer machines, and Breville dual boiler models. If you are unsure whether your machine is supported, please contact us at
👉 Contact our service team here
Can I buy coffee directly from the roastery?
Yes. Our roastery is open to the public Monday to Thursday, 8am to 430pm. If you bring in a container (like an Airscape), a jar, or a bag to fill with beans we will give you a 10% discount.
Where are you located?
You can find our roastery location, opening hours, and directions on our Visit Us page.
👉 https://karonfarmcoffee.com.au/pages/locate-us
Where can I find information about coffee subscriptions?
All details about our coffee subscriptions, including pricing, delivery frequency, managing your subscription, and subscription FAQs, can be found on our Coffee Subscriptions page.
👉 https://karonfarmcoffee.com.au/pages/coffee-subscriptions
What’s the difference between espresso roast and filter roast?
Espresso roasts are developed to perform well in the Aeropress, Stovetop & espresso machines, offering balance, body, and consistency for espresso and milk-based drinks. Filter roasts are lighter in development, allowing more origin character and clarity to shine through when brewed using methods such as pour over or batch brew.
Do you offer different grind options?
Yes. We offer a full range of grind options to suit your brewing method, including espresso, Aeropress, stove top, pour over, batch brew or Moccamaster, and French press. Whole beans are also available.
Do you provide brewing guides or coffee advice?
Yes. We regularly share brewing guides, tips, and coffee knowledge on our blog.
👉 https://karonfarmcoffee.com.au/blogs/news